Terms of Service

1. About these Terms and how they are structured

Tide Venture Studio Ltd (“Leap”, “we”, “us”, “our”) is a company registered in England and Wales, with its registered office in London. “Leap” and “leap-social.com” are trading names of Tide Venture Studio Ltd. Contact: legal@leap-social.com · compliance@leap-social.com.

Leap is an AI-powered social media management platform that lets its users plan, create, approve, publish and analyse content across social networks and engage with their audiences, and, through the Wizards marketplace, find and work with independent providers of social media services.

These Terms are layered. They comprise: (A) these general terms (which apply to everyone); (B) the SaaS terms (sections 7–10); (C) the Wizards marketplace terms (section 13, which apply only if you use the marketplace); (D) Schedule 1, Consumer Terms, which apply only if you are a consumer and which prevail over anything inconsistent in the rest of these Terms; (E) Schedule 2, which applies if you are a consumer using Wizards; and (F) Schedule 3, Private Beta Terms, which applies while the Service is offered as a private beta and prevails over sections 7, 19 and 20 for beta participants.

Together with our Privacy Policy, Cookie Policy, Data Processing Agreement, Acceptable Use Policy, Fair Use & Usage Limits page, and any order or plan details, they form the entire agreement between you and Leap (the “Agreement”).

Order of precedence. If there is a conflict: (1) Schedule 1 (for consumers); (2) an order form or Enterprise agreement signed by both parties; (3) Schedule 3 (while the Service is in private beta); (4) these Terms; (5) the other policies, unless a policy expressly states that it prevails. The DPA prevails over these Terms in relation to the processing of personal data on your behalf.

By creating an account, clicking “I agree”, or using the Service, you agree to the Agreement. If you are agreeing on behalf of an organization, you confirm you have authority to bind it, and “you” means that organization.

2. Definitions

• Service: the Leap platform, websites, applications, APIs and related services, including the Wizards marketplace.
• Organization: the account or tenant; the contracting and billing entity. Workspace: a working area within an Organization. Client Account: a child Organization an agency manages for its client.
• Authorized User: an individual you permit to use the Service under your Organization.
• Customer Content: content and data you or your Authorized Users upload, create, schedule, publish or connect through the Service.
• Connected Account: a third-party social media account you connect to the Service.
• Wizards: the marketplace feature. Expert: a provider offering services via Wizards. Client: a user who requests or purchases services via Wizards. Wizards Service Contract: the contract for services formed directly between an Expert and a Client (see section 13).
• Fees: the charges for the Service. Marketplace Fee: Leap's 12% commission on Wizards transactions, borne by the Expert.
• Business user: a user using the Service for purposes relating to their trade, business, craft or profession.
• Consumer: an individual acting wholly or mainly outside their trade, business, craft or profession.
• Trader: a person acting for purposes relating to their trade, business, craft or profession, whether personally or through someone acting on their behalf.

3. Who may use Leap

3.1 Who the Service is for. The Service is offered to business users: companies, agencies, freelance social media managers, creators, influencers and key opinion leaders, and to consumers. If you are a consumer, Schedule 1 applies to you and prevails over anything inconsistent in these Terms.

3.2 Minimum age, 18. The Service is strictly for people aged 18 or over. You represent that you are at least 18. We do not knowingly permit under-18s to create or use an account, we require confirmation of age at sign-up, and we will close any account we identify as belonging to a person under 18. If you believe an under-18 is using the Service, tell us at compliance@leap-social.com.

3.3 Capacity and authority. If you accept these Terms on behalf of an organization, you confirm you have authority to bind it. We may ask you to confirm whether you are contracting as a business user or as a consumer, and to verify that status.

3.4 Where we offer the Service. We offer the Service worldwide, except in the Restricted Territories below and except where we are otherwise prevented by law. We may decline to provide, or may withdraw, the Service in any jurisdiction.

3.5 Restricted Territories. You may not access or use the Service, and may not accept these Terms, if you are located in, ordinarily resident in, organized under the laws of, or acting for the benefit of a person in, any of the following: Cuba · Iran · North Korea (DPRK) · Syria · the Crimea region · the so-called Donetsk People's Republic and Luhansk People's Republic · the Kherson and Zaporizhzhia regions of Ukraine · Russia · Belarus. We may add or remove territories from this list, and will publish the current list on our website. We may use technical measures, including location and IP-based checks, to enforce this section.

3.6 Sanctions screening and designated persons. Separately from 3.5, you may not use the Service if you are a person designated under UK, EU, US or UN sanctions, or owned or controlled by such a person. This applies regardless of where you are located, and applies to free as well as paid accounts. We screen users against applicable sanctions lists, may require identity information to do so, and will suspend or terminate accounts where screening requires it (see section 22). Providing false information about your identity or location to obtain access is a material breach.

4. Accounts, organizations and team members

You are responsible for your Organization, your Authorized Users, and all activity under your account, and for keeping credentials secure and accurate. You are responsible for your Authorized Users' compliance with the Agreement and for the roles and permissions you assign (including, for agencies, access to Client Accounts). Notify us promptly of any unauthorized use. Access is subject to your plan's limits (for example seats, connected channels and client accounts).

5. How a contract is formed

Information on the website is an invitation to treat, not an offer. Your submission of an order, for example selecting and paying for a paid plan, or accepting a Wizards offer, is an offer, which we accept, and a binding contract is formed, when we confirm the order or make the relevant Service available, not on any automated “order received” acknowledgement. We will acknowledge your order without undue delay by electronic means.

Before you place an order you can review and correct input errors on the checkout and confirmation screens. The Agreement is concluded in English. We keep a record of concluded paid orders in your account, and these Terms are provided in a form you can store and reproduce.

We may decline or cancel an order: for example for suspected fraud, failed verification or KYC, sanctions screening, a manifest pricing error, or unavailability, and will refund any payment taken for a cancelled order.

6. Plans, fees and payment

6.1 Tiers. The Service is offered in a Free tier and in paid tiers, Pro and Agency: described at sign-up or on our pricing page. Enterprise is available on request and is provided under a separate order form or agreement, which prevails over these Terms to the extent of any conflict. The Free tier is provided “as is” and may be changed or withdrawn at any time.

6.2 Free trial. We offer a 14-day free trial of the paid tiers. Unless you cancel before the trial ends, the subscription continues and the first payment is taken when the trial period ends. The Free tier also remains available with no time limit. Once Fees are paid there is no money-back guarantee. Consumers' statutory cancellation rights are set out in Schedule 1 and are unaffected by this clause.

6.3 Price transparency. Prices are shown with any mandatory fees and, where applicable, VAT or equivalent sales tax. Prices shown to consumers are inclusive of VAT; prices shown to business users may be shown exclusive of VAT, with VAT added at checkout. We show the total payable before you confirm an order.

6.3.1 Currency and local pricing. We display prices in a currency selected by reference to your location, which we estimate from your IP address and billing details. You may choose a different available currency before completing checkout, and we will tell you which currency you are being charged in before you confirm. Prices are not merely converted between currencies, the price for a given plan may differ between countries and currencies, reflecting local tax, payment costs and market conditions. Your billing currency is fixed for the duration of a subscription period; if we change the currency available to you, we will treat it as a price change under 6.9. Your bank or card issuer may apply its own conversion or cross-border fees, which we do not control.

6.4 Billing and auto-renewal. Paid subscriptions are billed in advance (monthly or annual) and automatically renew for successive periods at the then-current Fees until cancelled. You authorize us and our payment processor to charge your payment method for each renewal. Agency and Enterprise plans may be billed on per-seat and/or per-client-account quantities. We will send a reminder before each renewal and, for annual plans, at least 14 days before, by email.

6.5 Payment processor. Payments are processed by Stripe; by paying you also agree to Stripe's applicable terms. We do not store full card details.

6.6 Taxes. Fees for business users are exclusive of VAT and other taxes, which we add where applicable. You are responsible for providing a valid VAT or tax ID where relevant and for taxes arising from your use.

6.7 Cancellation and refunds. You may cancel renewal at any time in your account settings or by contacting us; cancellation takes effect at the end of the current billing period and you keep access until then. Except where the law requires (including Schedule 1 for consumers), Fees already paid are non-refundable and we do not credit partial periods, downgrades or unused features.

6.8 Late or failed payment. If a charge fails or Fees are overdue we may suspend or downgrade the Service and, for business users only, charge interest on overdue sums at 4% per year above the Bank of England base rate (or, if higher and we elect, statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998).

6.9 Price changes. We may change Fees on at least 30 days' notice, effective from your next renewal. For business users, continuing to use the Service after a change takes effect is acceptance. For consumers, see Schedule 1, S1.7.

6.10 Fair use and usage limits. Your use of the Service must stay within the limits, quotas and rate limits of your plan (including on seats, connected channels, client accounts, scheduled or published posts, storage, API calls and AI usage). The current allowances and fair-use thresholds for each plan are published on our Fair Use & Usage Limits page and form part of the Agreement. We may set, monitor and reasonably change usage limits and fair-use thresholds, and use technical means to enforce them.

You must not exceed a limit without our approval, and you must not use the Service in a way that is excessive or abnormal, that materially exceeds normal use of your tier, or that degrades or risks the performance, security, integrity or availability of the Service for us or other users.

6.11 Excess or abnormal usage. Where your use of metered or resource-intensive features, in particular the AI features (section 9), exceeds the allowance for your plan or a fair-use threshold, we may, at our option: (a) require you to purchase additional capacity or upgrade your plan; (b) charge for the excess usage at our then-current published rates, but only where we have notified you in advance and you have chosen to continue; (c) throttle, rate-limit or temporarily restrict the relevant features; and/or (d) suspend the affected use under section 17. We will act proportionately and will notify you before charging for or restricting excess use.

6.12 Reservation of rights on pricing and packaging. We reserve the right to change our Fees, plans, packaging, usage allowances and fair-use thresholds, and to introduce charges for features or usage previously included, on the notice in 6.9 (and, for Wizards, 13.11). Changes take effect from your next renewal or, for usage-based charges, from the date notified. If you do not accept a change, your remedy is to stop using the affected feature and/or cancel before it takes effect.

7. The Service (SaaS)

We grant you, during the term and subject to the Agreement and payment of applicable Fees, a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your own purposes (and, for agencies, to provide services to your Client Accounts).

Features described as beta or early-access are provided “as is”, may change or be withdrawn, and carry no warranties or availability commitment. We provide the Service with reasonable skill and care but do not guarantee uninterrupted or error-free operation; planned maintenance and support are as described on our site. We may modify, add to or discontinue features (see section 23).

Any application programming interfaces, webhooks or integration tools we make available are part of the Service and subject to these Terms, any separate API terms we publish, and fair use and rate limits (6.10); we may change, rate-limit or withdraw them.

8. Connected social accounts and third-party platforms

8.1 Connecting accounts. The Service lets you connect to and act on third-party platforms (currently Facebook, Instagram, LinkedIn, Pinterest, Telegram, TikTok, X and YouTube) via their APIs. You authorize Leap to access and act on those accounts on your behalf to provide the Service. You must own, or be authorized by the account owner to manage, each Connected Account, and we may require evidence of that authority.

8.2 You are bound by each platform's own terms. Leap is a tool for operating accounts that exist on platforms we do not own or control. By connecting an account you confirm that you have read, accepted and will comply with that platform's own terms of service, developer and platform policies, community and content rules, and automation and publishing limits, as they change from time to time. Your relationship with each platform is directly between you and that platform. Nothing in these Terms varies, overrides or substitutes for those terms, and where they are stricter than these Terms, they govern what you may do on that platform.

8.3 Publishing is at your instruction. When you publish, schedule, reply or retrieve analytics, you are instructing Leap to transmit data to, or retrieve data from, a platform you have chosen. That exchange takes place under your own relationship with that platform and under its privacy policy and terms. You are responsible for the content you publish and for every action taken through the Service on your Connected Accounts, whether initiated by you, by an Authorized User, or by a feature you have enabled.

8.4 Consequences of breaching a platform's rules. Breach of a platform's terms through the Service is a breach of these Terms and of our Acceptable Use Policy. Because platforms generally enforce against the connecting application rather than the individual user, conduct that puts our platform access at risk affects every Leap customer: and we therefore enforce this section strictly, including by immediate suspension under section 17. Where a platform notifies us that your use breaches its rules, we will normally act on that notice.

8.5 No control over platforms. Third-party platforms are outside our control and may change, limit, deprecate, suspend or price their APIs as they choose, may reject or throttle content, and may suspend your account for reasons unconnected with Leap. We are not responsible for their acts, omissions, outages, policy changes or decisions, or for any resulting loss of functionality, and your plan's limits are not a promise that any platform will accept a given volume or type of content. Nothing in this section limits our responsibility to consumers under Schedule 1.

9. AI features

9.1 AI is integral to the Service. Leap is an AI-powered platform. AI-assisted features are a core, non-optional part of the Service, not an add-on, they include content creation and assistance, brand-voice analysis, and the Replies inbox, which can analyse comments and messages and draft responses in your configured brand voice.

By creating an account and using the Service you acknowledge and accept that Customer Content and connected-account data will be processed by AI, including by transmission to our third-party AI provider, as an inherent part of how the Service works. We do not offer a version of the Service without AI processing. If you are not able to accept this, do not use the Service.

9.2 Our AI provider and where processing happens. Our AI provider is Anthropic, PBC (the Claude models), which acts as our sub-processor. Content sent to an AI feature is processed in the United States under Standard Contractual Clauses and the UK International Data Transfer Addendum. All other Leap data remains hosted in the European Union. Full detail is in the Privacy Policy and the DPA. We may change or add AI providers on notice under section 23; if we do, we will update the sub-processor list before the change takes effect.

9.3 Your responsibility for AI output. AI output may be inaccurate, incomplete or inappropriate. It assists you: you are responsible for reviewing it, for any content published or sent from your accounts, and for compliance with applicable law and each platform's automation rules.

9.4 Automated sending is opt-in. Features that send messages automatically from your connected accounts without your prior review: including Replies autopilot auto-send, are off by default and must be switched on deliberately by an administrator of your Organization. When you switch such a feature on, you confirm that you have authority to do so, that automated sending is permitted by each relevant platform's rules, and that you accept responsibility for everything sent. You can switch it off at any time.

9.5 Your obligations to the people whose data you process. You are the controller for the audience data you handle through Leap (see section 15 and the DPA). You are responsible for telling the people whose data you process, including commenters and people who message your accounts, what they need to know, including that their messages may be processed using AI and transferred as described in 9.2, and for having a lawful basis for that processing.

9.6 AI usage allowances. AI features are subject to fair use and to the allowances for your plan published on our Fair Use & Usage Limits page. Excess or abnormal AI usage is governed by 6.10–6.11.

9.7 No warranty on AI output. We do not warrant that AI output will be accurate, reliable, complete, original or unique, or that it will not infringe third-party rights. Your use of AI features is subject to our AI provider's applicable use restrictions. AI features may be provided on a beta basis and are excluded from any service-availability commitment.

9.8 No misuse of AI. You must not use the AI features or their output to develop, train, benchmark or improve a competing product or model; to misrepresent AI-generated content in breach of any platform's rules or applicable law; or for any high-risk or safety-critical purpose. You must not manipulate, overload or circumvent the AI features' limits or safeguards. Do not rely on AI features as professional (legal, financial, medical or similar) advice.

10. Your content and intellectual property

Your content. As between you and Leap, you (and your clients, where applicable) own Customer Content. You grant Leap a worldwide, non-exclusive licence to host, process, transmit, display and adapt Customer Content solely to provide and improve the Service and as directed by you (for example to publish to Connected Accounts).

Your warranties. You represent that you have all rights and consents necessary for the Customer Content and its processing through the Service; that it does not infringe any third-party right or breach any law or platform policy; and that you are responsible for its accuracy and legality.

Our IP. Leap and its licensors own all rights in the Service, its software, design and trademarks. We reserve all rights not expressly granted. If you give feedback, you grant us a perpetual, royalty-free right to use it. You should keep your own copies of Customer Content and not rely on the Service as your sole store.

Aggregated and de-identified data. We may generate and use aggregated and/or de-identified data derived from use of the Service (data that does not identify you, any individual or your clients) to operate, secure, analyse and improve the Service and our products, and for benchmarking and reporting. We will not attempt to re-identify such data or present it in a way that identifies you or any individual.

No training on your content. We do not use Customer Content to train our own or any third party's general-purpose AI models. Our AI provider is contractually prohibited from using inputs or outputs from our use of its API to train its models. If we add or change AI providers, we will maintain an equivalent contractual prohibition, and we will update the sub-processor list before the change takes effect.

11. Acceptable use

You and your Authorized Users must not, and must not permit others to:

• (a) use the Service unlawfully or to publish unlawful, infringing, defamatory, deceptive or harmful content;
• (b) send spam or breach any social platform's terms or anti-automation rules;
• (c) post or solicit fake, incentivised or misleading reviews or engagement, including bots and fake followers;
• (d) upload malware or interfere with the Service's security or operation;
• (e) access the Service to build a competing product, or reverse-engineer, scrape or resell it except as permitted;
• (f) exceed or circumvent plan limits, rate limits or access controls, or use the Service for another party except as expressly permitted (agencies for their Client Accounts, Experts and Clients via Wizards);
• (g) infringe intellectual-property or privacy rights;
• (h) harass, abuse or discriminate against others;
• (i) circumvent the Wizards Marketplace Fee (13.9);
• (j) manipulate, circumvent or exceed plan tiers, usage allowances, quotas or rate limits, or use multiple accounts to do so;
• (k) intentionally misuse features, or exploit any bug, error, vulnerability or malfunction of the Service;
• (l) probe, scan or test the vulnerability of, or breach or circumvent the security of, the Service, or conduct penetration, vulnerability or load testing, without our prior written consent;
• (m) share, sell, resell, sublicense, rent or transfer your account, login or access except as expressly permitted; or
• (n) use bots, scrapers, crawlers or data-mining, or artificially inflate, manipulate or fake metrics, engagement, followers or activity, on the Service or any connected platform.

Our separate Acceptable Use Policy forms part of the Agreement. If you discover a security vulnerability, do not exploit it, report it to compliance@leap-social.com and allow us reasonable time to address it. We may investigate and act (including content removal, charges under 6.11, suspension or termination) for suspected breaches, proportionately to the breach.

12. User content, illegal content and online safety

The Service includes user-to-user features (Wizards messaging, listings, and Expert-published articles and videos). We are committed to keeping the Service safe and lawful and take proportionate measures to prevent, detect and remove illegal content and to protect users, consistent with our duties under the Online Safety Act 2023. The Service is restricted to users aged 18 and over (3.2), and we take steps to prevent access by children.

Reporting. You can report illegal content, IP infringement or other violations to compliance@leap-social.com or through in-product tools. We operate a complaints procedure and will handle reports in a timely, proportionate way, and tell you the outcome.

Notice and takedown. We host user content and, on obtaining knowledge of unlawful content or activity, will act expeditiously to remove or disable access to it. We may remove content and suspend or terminate accounts for breach of section 11, this section 12 or the Acceptable Use Policy. We operate an IP-infringement takedown process, including for repeat infringers, and may require a valid notice.

Your obligations. You must not upload illegal content and must comply with our content rules. Where you make content available to others through the Service, you are responsible for it.

13. The Wizards marketplace (intermediation service)

13.1 What Wizards is; who may use it. Wizards is an online intermediation service that lets Clients and Experts find each other and contract for services. Wizards is a free add-on included in paid subscriptions at no additional charge.

• To offer services as an Expert you must be a paid subscriber and a legal entity (for example a limited company or LLP) acting as a trader. Individuals who are not incorporated may not offer services as Experts.
• To book services as a Client you must be a paid subscriber. Clients may be businesses or consumers; if you are a consumer, Schedule 2 also applies.

Leap is not a party to any Wizards Service Contract, does not provide the Experts' services, and does not sell them. The contract for the services is between the Client and the Expert only.

13.2 Independent providers. Experts are independent providers and are not employees, agents or partners of Leap. Nothing creates an employment, agency, partnership or joint venture between Leap and any user. Experts are solely responsible for their services and for their own tax, insurance, licences, qualifications and legal compliance, including, where they contract with consumers, for complying with consumer protection law.

13.3 Formation. A Client posts a request describing the work and desired dates; an Expert sends an offer with a proposal; when the Client accepts and pays (or authorizes payment), a Wizards Service Contract is formed on the terms of the accepted offer, the Expert's own published terms (where set), and the applicable Wizards rules. The parties agree scope, timelines, deliverables and revisions between themselves.

13.4 Marketplace Fee, payment schedule and payouts. Leap charges a Marketplace Fee of 12% of the value of services booked and conducted through the platform. The Marketplace Fee is borne by the Expert and is deducted from the Expert's earnings, together with any payment-processing fees. The fee is disclosed to the Expert before a transaction completes. The Expert sets each engagement's payment schedule: upfront, in tranches released as milestones are met, or on completion and delivery: and funds may be held by the payment processor pending release. Payments and payouts are processed through Stripe Connect (see section 14). Each party is responsible for its own taxes on Wizards transactions.

13.5 Delivery, review and release. The Expert either starts the work (for example ongoing social media management) or delivers the work (for example designs or video). The Client reviews and confirms or requests changes in the chat; on confirmation, the relevant partial or final payment is released. The exchange is conducted and recorded in the chat and workspace.

13.6 Intellectual property in deliverables. Unless the Expert and Client agree otherwise in their Wizards Service Contract, on full payment and completion of the relevant work the Expert assigns to the Client the intellectual-property rights in the final deliverables created specifically for that Client, with the Expert retaining the right to display the work in its portfolio.

13.7 Expert Content. Experts may publish profiles, work examples, articles and videos (“Expert Content”). Experts grant Leap a worldwide, non-exclusive, royalty-free licence to host, display, reproduce and promote that content within and in connection with the Service, including in newsletters and other marketing, always identified as “Expert Content” and crediting the Expert, and warrant they have the rights to do so.

13.8 Disputes, cancellations and refunds. The services are contracted between the Client and the Expert. Leap provides an optional dispute-resolution service limited to the release, holding or refund of funds routed through the Service: where the parties cannot resolve a dispute between themselves, either may escalate it to Leap, and both agree to participate in good faith. Leap's determinations are an administrative mechanism governing platform-routed funds only. They do not make Leap a party to the Wizards Service Contract, do not determine the parties' legal rights against each other, and do not affect any consumer's statutory rights or right to go to court. You will not initiate payment-processor chargebacks in bad faith.

13.9 Anti-circumvention. For counterparties introduced through Wizards, you will transact through the Service and will not arrange payment off-platform to avoid the Marketplace Fee for 12 months after the introduction. Circumvention may result in suspension or removal from Wizards, withheld payouts, and recovery of the avoided Marketplace Fee. (This clause applies between Leap and business users; it does not restrict a consumer Client.)

13.10 Transparency: ranking and differentiated treatment.

• Ranking. We do not rank Experts or listings. Experts and listings matching a Client's request are displayed in randomised order, re-randomised on each search. No parameter, including subscription tier, ratings, tenure, volume of completed engagements or any payment, influences the order in which Experts appear.
• Paid placement. No payment currently influences placement or visibility in any way. If we introduce paid promotion in the future, promoted listings will be clearly and prominently labelled, we will update this section before launch, and we will give Experts the notice required by 13.11.
• Differentiated treatment. Leap does not offer services as an Expert, and no Leap affiliate or related party lists on Wizards. We do not give more favourable treatment to our own or any affiliated services. If that changes, we will disclose it here.
• Data access. The data we make available to Experts and Clients about their use of Wizards is described in the Privacy Policy and, where we act as processor, the DPA.

13.11 Changes to the Wizards terms. We will give Experts (business users) at least 15 days' notice of changes to the terms governing Wizards, and longer where a change requires technical or commercial adaptations. The change will not take effect during the notice period, and you may terminate your use of Wizards before it takes effect. Shorter notice may apply where required by law or to address a security or fraud risk, or where you accept the change.

13.12 Restriction, suspension and termination of Experts. If we restrict or suspend an Expert's use of Wizards, we will give a statement of reasons on a durable medium. If we terminate an Expert's use of Wizards, we will give at least 30 days' prior notice with reasons, except where we are subject to a legal or regulatory obligation to terminate sooner, exercise a right for an overriding reason, or can show repeated breaches of the terms.

13.13 Complaints and mediation, small-enterprise exemption. Leap is a small enterprise (fewer than 50 staff and annual turnover and balance sheet total not exceeding €10 million) and is therefore exempt from the obligations to operate a formal internal complaint-handling system and to name mediators under the online-intermediation rules. The transparency and notice obligations in 13.10–13.12 apply to us regardless of that exemption. Notwithstanding the exemption, we voluntarily operate the complaints route in section 24 and will engage with Experts' complaints in good faith and free of charge.

13.14 No endorsement; no vetting guarantee. Leap does not employ, endorse, guarantee or (unless expressly stated) verify Experts, Clients, their identities, or the quality, legality or outcome of any services. Ratings and reviews are user-generated and must be genuine (section 11). You engage other users at your own risk and are responsible for your own due diligence. Where we do verify something specific about an Expert, we will say so on the listing and say what we verified.

13.15 Marketplace liability. To the extent permitted by law, Leap is not liable for the acts, omissions, services, content or conduct of any Expert or Client, or for any Wizards Service Contract. Section 20 applies. Nothing in this section limits our responsibility to consumers under Schedule 1 and Schedule 2, or our duties as a hosting provider under section 12.

14. Payments, marketplace money-handling and financial crime

14.1 Structure. Payments and marketplace payouts are processed by Stripe through Stripe Connect. Stripe is the regulated payment provider. Leap does not receive, hold, control or have possession of users' or Experts' funds at any point. Client payments are made to the Expert's Stripe connected account, and Leap receives only its Marketplace Fee as an application fee. Leap does not act as a payment institution, money remitter or commercial agent for the receipt of funds.

14.2 Expert onboarding. Experts must maintain a valid connected payment account and complete Stripe's identity and KYC onboarding, and agree to Stripe's terms (including the Stripe Connected Account Agreement) as a condition of using Wizards.

14.3 Screening and holds. We may run verification, screening and monitoring, and may withhold, delay or reverse amounts, or ask the processor to suspend payouts, where we reasonably suspect fraud, money laundering, a sanctions breach, chargeback risk or breach of the Agreement.

14.4 Financial crime. You must not use the Service for money laundering, terrorist financing, fraud or other financial crime.

15. Data protection, cookies and marketing

Our processing of personal data is described in the Privacy Policy. Where Leap processes personal data on your behalf as a processor: for example Customer Content and Connected Account audience data, that processing is governed by our DPA, which forms part of the Agreement and prevails over these Terms for such processing.

You are responsible for having a lawful basis and appropriate notices for the personal data you process through the Service, and (for agencies) for your clients' data.

Cookies and similar technologies are addressed in the Cookie Policy; we obtain consent for non-essential cookies and for electronic marketing where required, and every marketing message includes an unsubscribe link.

Data-protection obligations are governed by applicable data-protection law (UK GDPR and, where relevant, EU GDPR) regardless of the governing law in section 26.

16. Confidentiality

Each party may receive the other's confidential information and will use it only to perform under the Agreement, protect it with reasonable care, and not disclose it except to personnel and contractors who need it and are bound by confidentiality. This does not apply to information that is public, independently developed or lawfully obtained, or to disclosures required by law.

17. Suspension

We may suspend or limit access to all or part of the Service, with notice where practicable, if: you breach the Agreement or the Acceptable Use Policy; payment is overdue; a Connected Account, third-party platform or payment processor requires it; or we reasonably believe suspension is necessary to protect the Service, other users or third parties, or to comply with law.

We may suspend or restrict access immediately and without prior notice where we reasonably believe you have manipulated or circumvented tier limits or usage allowances, intentionally misused features, exploited a bug or malfunction, or attempted to hack, overload, scrape or breach the security or integrity of the Service, or otherwise used the Service in a way that risks harm. In such cases we may also apply charges under 6.11, remove offending content and/or terminate under section 18.

For Experts using Wizards, we will give a statement of reasons for a restriction or suspension (13.12). For consumers, see Schedule 1, S1.8. We will restore access once the cause is resolved.

18. Term and termination

The Agreement runs while you use the Service or hold an active subscription. You may terminate by cancelling and ceasing use.

We may terminate or suspend: (a) for your material breach not cured within 14 days of notice; (b) for non-payment; (c) immediately if you become insolvent; or (d) on 30 days' notice for convenience, refunding pre-paid Fees for the unused period. For Experts using Wizards, termination follows 13.12.

On termination: your right to use the Service ends; we will make Customer Content available for export for 30 days, after which we may delete it (subject to legal retention and the Privacy Policy); pending Wizards transactions are wound down under the Wizards rules; and any Fees owed become due.

Clauses that by nature survive (including sections 10, 11–16, 19–22, 25–26) survive termination.

19. Warranties and disclaimers

This section applies to business users only. If you are a consumer, Schedule 1, S1.5 applies instead.

Except as expressly stated and to the fullest extent permitted by law, the Service is provided “as is” and “as available”, and we disclaim all implied terms, warranties and conditions, including satisfactory quality, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure or error-free, that results will be accurate, or that it will be compatible with any third-party platform. Terms implied by the Supply of Goods and Services Act 1982 and similar are excluded so far as permitted. Nothing in this section limits liability that cannot be limited by law.

20. Limitation of liability

This section applies to business users only. If you are a consumer, Schedule 1, S1.5 applies instead and this section 20 does not apply to you.

20.1 Non-excludable liability. Nothing in the Agreement excludes or limits liability that cannot be excluded or limited by law, including for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited.

20.2 Excluded losses. Subject to 20.1 and to the fullest extent permitted by law, neither party is liable for indirect or consequential loss, or for loss of profits, revenue, business, goodwill, anticipated savings or data, however arising.

20.3 Cap. Subject to 20.1, our total aggregate liability arising out of or in connection with the Agreement, whether in contract, tort (including negligence) or otherwise, is limited to the greater of (i) the total Fees you paid to Leap in the 12 months before the event giving rise to the claim or (ii) £1,000. Marketplace transaction values between Experts and Clients are excluded from “Fees” for this purpose, and our liability in relation to Wizards is limited as in 13.15.

20.4 Reasonableness. The parties agree these limits are reasonable given the nature of the Service, its price, the availability of alternatives and each party's ability to insure.

21. Indemnity

This section applies to business users only and does not apply to consumers.

You will indemnify and hold harmless Leap and its affiliates against all losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising from: (a) your Customer Content; (b) your or your Authorized Users' use of the Service; (c) your breach of the Agreement, applicable law or any third-party platform's terms; (d) your dealings as an Expert or Client on Wizards; or (e) your infringement of any third-party right.

22. Anti-bribery, sanctions and export control

Each party will comply with the Bribery Act 2010 and applicable anti-corruption laws and maintain adequate procedures; no facilitation payments.

Sanctions. Each party warrants that it is not, and is not owned or controlled by, a person designated under the UK Sanctions List, or under EU, US (including OFAC's SDN List) or UN sanctions, and that it will not use the Service in breach of applicable sanctions or export-control laws, or make the Service available to any such person or to any Restricted Territory (3.5). You will tell us promptly if you become designated or come under the control of a designated person.

We may screen users, Organizations and Wizards counterparties against applicable sanctions lists at onboarding and on an ongoing basis, may require information to complete that screening, and may suspend, terminate, block transactions or withhold payouts: immediately and without prior notice, where screening, a legal obligation, or a reasonable suspicion of breach requires it. Where we are legally prohibited from telling you why we have acted, we will not do so.

23. Changes to the Service and these Terms

We may modify, add to or discontinue features of the Service. We may amend these Terms; for material changes we will give reasonable notice (by email or in-product) before they take effect. Changes to the Wizards terms follow the 15-day advance-notice rule in 13.11. Changes affecting consumers follow Schedule 1, S1.7.

Changes apply from the stated effective date, and continued use after that date is acceptance. If you do not accept a material change, your remedy is to stop using the affected Service and cancel before the change takes effect.

24. Complaints and dispute resolution

24.1 Complaints. If you have a complaint, contact compliance@leap-social.com. We aim to acknowledge within 5 working days and to resolve complaints promptly and proportionately. Experts using Wizards may use this route free of charge (13.13).

24.2 Escalation. The parties will try in good faith to resolve any dispute, and may agree to mediation, before commencing proceedings. This does not prevent either party from seeking urgent injunctive relief, does not limit an Expert's rights under 13.11–13.13, and does not limit a consumer's right to bring court proceedings at any time.

25. General

Entire agreement: the Agreement is the entire agreement and supersedes prior understandings; neither party relies on any statement not set out in it (this does not exclude liability for fraudulent misrepresentation, and does not apply to consumers). Variation: changes are made under section 23. Assignment: you may not assign without our consent; we may assign to an affiliate or in connection with a merger, acquisition or sale of assets, provided this does not reduce your rights. Subcontracting: we may use sub-processors and subcontractors. Force majeure: neither party is liable for delay or failure due to events beyond its reasonable control. Severance: if a provision is unenforceable, the rest remains in effect. Waiver: failure to enforce is not a waiver. No partnership or agency: the parties are independent contractors; nothing creates a partnership or agency, and for Wizards Leap is an intermediary only. No set-off: business users pay Fees in full without set-off. Publicity: we may identify business customers by name and logo on our website and in marketing, in a way that does not disparage them; you may opt out by emailing compliance@leap-social.com. We do not use consumers' names in marketing without consent. Interpretation: headings are for convenience only; “including” means “including without limitation”; references to a statute include its amendments. Notices: we may give notice by email or in-product; formal legal notices to us go to legal@leap-social.com and our registered office. Third-party rights: except that Leap's affiliates may enforce provisions benefiting them, a person who is not a party has no rights under the Contracts (Rights of Third Parties) Act 1999.

26. Governing law and jurisdiction

The Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes) are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, this clause does not deprive you of the protection of the mandatory consumer-protection laws of the country where you live, and you may bring proceedings in the courts of that country. See Schedule 1, S1.10.

27. Contact

Legal: legal@leap-social.com · Compliance, complaints and illegal-content reports: compliance@leap-social.com · Privacy: privacy@leap-social.com · Tide Venture Studio Ltd, London, England & Wales.

Schedule 1, Consumer Terms

This Schedule applies only if you are a consumer: an individual using Leap wholly or mainly outside your trade, business, craft or profession. Where anything in this Schedule conflicts with the rest of these Terms, this Schedule prevails. Nothing in these Terms affects your statutory rights.

S1.1 Who this applies to

If you use Leap to manage social media for a business, as a freelancer, as an agency, or as a creator or influencer monetising your accounts, you are not a consumer and this Schedule does not apply to you. If you are unsure, contact us at legal@leap-social.com.

S1.2 Your right to cancel within 14 days

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days from the day after your contract is made to cancel a paid subscription and receive a refund, without giving a reason.

Important: how starting immediately affects this right. Leap is supplied digitally and starts as soon as you subscribe. At checkout we will ask you to:

• expressly request that we begin supplying the Service immediately, during the 14-day cancellation period; and
• acknowledge that by doing so you will lose your right to cancel once supply has begun (for digital content), or that you will be charged a proportionate amount for the Service supplied up to the point you cancel (for the service element).

If you do not give that consent, we will not begin supply until the 14 days have passed, and you keep the full cancellation right. If you do give that consent, you lose the 14-day cancellation right for digital content supplied, and for any service element you may still cancel within 14 days but must pay a proportionate amount for what you have used.

How to cancel. Email legal@leap-social.com with a clear statement, or use the model cancellation form in S1.11. You may also cancel in your account settings. We will refund any amount due within 14 days of being told, using the same payment method you used, at no charge to you.

S1.3 Recurring subscriptions

Your subscription renews automatically until you cancel (6.4). We will remind you by email before each renewal, and at least 14 days before an annual renewal, telling you the amount, the date and how to cancel. You can cancel renewal at any time from your account settings in a few clicks, you do not need to contact us, and we will not make you call or wait. Cancellation takes effect at the end of the paid period and you keep access until then.

S1.4 Free tier

The Free tier is free of charge, has no minimum term, and you can stop using it at any time. We may change or withdraw it on reasonable notice.

S1.5 Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen, or if at the time the contract was made both we and you knew it might happen.

We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or that of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Service, including the right to receive services with reasonable care and skill, and the rights relating to digital content under the Consumer Rights Act 2015; and for defective products under the Consumer Protection Act 1987.

We are not liable for business losses. The Service is offered primarily for business use. If you use it for any commercial or business purpose we will have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

Third-party platforms. We are not responsible for the acts, outages, policy changes or API changes of Facebook, Instagram, LinkedIn, Pinterest, Telegram, TikTok, X, YouTube or any other third-party platform, or for content you choose to publish through them.

S1.6 If there is a problem with the Service

Tell us as soon as possible at compliance@leap-social.com. If the Service is faulty or not as described, you have legal rights under the Consumer Rights Act 2015 to have it put right, and in some cases to a price reduction or refund. Nothing in these Terms affects those rights. For a summary of your rights, visit www.citizensadvice.org.uk or call 0808 223 1133.

S1.7 Changes to these Terms and to prices

If we make a change to these Terms or to your subscription price that is to your disadvantage, we will tell you at least 30 days in advance and you may cancel before the change takes effect and receive a refund for any period you have paid for but not received. We may make minor changes, to reflect changes in law or regulation, to improve security, or to make technical adjustments, without notice, provided they do not affect your use of the Service.

S1.8 Suspension and termination

We may end this contract on 30 days' notice and will refund any Fees you have paid for a period after termination. We may end it immediately, or suspend your access, if you seriously or repeatedly break these Terms, for example by using the Service unlawfully, breaching section 11, or not paying. Where we do, we will tell you why, in writing, and give you an opportunity to respond, unless the law or an urgent safety, security or fraud risk prevents us. You can end this contract at any time under S1.3.

S1.9 Complaints and dispute resolution

Contact compliance@leap-social.com and we will acknowledge within 5 working days. If we cannot resolve your complaint, we are not currently a member of an alternative dispute resolution (ADR) scheme and are not obliged to use one, but we will consider participating in ADR on a case-by-case basis. You can go to court at any time; nothing in these Terms requires you to try any other process first, and there is no arbitration requirement and no waiver of any right to bring a claim.

S1.10 Law and courts

These Terms are governed by the law of England and Wales. However, if you live in Scotland, Northern Ireland, or a country in the EEA, you keep the benefit of any mandatory consumer-protection rules of the country where you live, and you can bring proceedings in the courts there. If you live in the UK you can bring proceedings in the courts of the part of the UK where you live.

S1.11 Model cancellation form

Complete and return this form only if you wish to withdraw from the contract.

Schedule 2, Wizards: additional terms for consumer Clients

This Schedule applies if you are a consumer using Wizards to buy services from an Expert. It is in addition to Schedule 1.

S2.1 Leap is not the seller

Leap does not sell, supply or perform the services offered on Wizards. Leap operates the marketplace that lets you find Experts, agree terms with them and pay them. Your contract for the services is with the Expert, not with Leap.

S2.2 Every Expert is a trader, your consumer rights apply

All Experts on Wizards are legal entities acting as traders (13.1). This means that when you buy services through Wizards, the full protection of consumer law applies to you as against the Expert: including the right to services performed with reasonable care and skill, your rights if the service is not as described, and your right to cancel a distance contract within 14 days under the Consumer Contracts Regulations 2013.

Those rights are exercisable against the Expert. The Expert is responsible for telling you, before you are bound, who they are, what they will do, the total price, and how to cancel. If an Expert fails to give you the information consumer law requires, tell us at compliance@leap-social.com: we will act on it under section 12 and 13.12.

S2.3 Cancelling a Wizards booking

Your 14-day cancellation right in respect of the services is against the Expert. Where the Expert has asked you to expressly agree that work begins immediately, the same rules as in S1.2 apply: you may lose or reduce that right once work has started.

Where funds you have paid are still held through the payment processor and have not been released to the Expert, we will facilitate their return to you promptly once cancellation is established, using the process in 13.8. Where funds have already been released, your claim for a refund is against the Expert.

S2.4 What Leap is and is not responsible for

We are responsible for: operating the marketplace with reasonable care and skill; showing you accurate information about how listings are ordered (13.10, randomised, no ranking, no paid placement); routing your payment correctly; acting on reports of illegal content or of Experts breaking our rules; and running the dispute process in 13.8 fairly.

We are not responsible for: the quality, timeliness, legality or outcome of an Expert's services; an Expert's breach of their contract with you; or an Expert's compliance with their own legal obligations. This does not limit our responsibility under S1.5, and does not apply where we have failed to use reasonable care and skill in operating the marketplace.

S2.5 Reviews

Reviews on Wizards are written by users who have booked and paid for the engagement being reviewed. We do not accept payment for favourable reviews, do not publish incentivised reviews as if they were independent, and remove reviews we find to be fake or manipulated (11(c)).

Schedule 3, Private Beta Terms

This Schedule applies while the Service, or a feature of it, is made available to you as a private beta, early access, preview or pilot (“Beta”). It prevails over section 7 (the Service), section 19 (warranties) and section 20 (limitation of liability) in relation to Beta use. If you are a consumer, Schedule 1 still prevails over this Schedule to the extent of any conflict, and nothing here removes your statutory rights.

S3.1 What a Beta is

The Service is under active development. During the Beta you are getting early access to software that is incomplete, changing, and not yet proven at scale. We tell you this plainly because the point of a Beta is to find problems, and both of us benefit from you knowing what you are signing up for. We will tell you which parts of the Service are in Beta and when the Beta ends.

S3.2 Provided as-is

The Beta is provided “as is” and “as available”. To the fullest extent permitted by law and subject to 20.1 and Schedule 1:

• we give no warranties or representations of any kind in relation to the Beta;
• we do not warrant that it will be uninterrupted, error-free, secure, complete, or fit for any particular purpose;
• we give no service level, uptime or support commitment; and
• there is no availability commitment and no service credits.

S3.3 Expect change, defects and interruption

During the Beta we may, at any time and without notice or liability: add, change, suspend, restrict or remove any feature; change limits, quotas and allowances; take the Service offline for maintenance or repair; reset, migrate or restructure data; and change the Beta's scope or end it.

Features available during the Beta may not be included in the general release, or may be included only in a different plan. Participation in the Beta does not entitle you to any feature, price or plan at general release.

S3.4 Data loss and your own copies

You must keep your own copies of anything you cannot afford to lose. While we take the security and backup measures described in our DPA, the Beta may involve data loss, corruption or unavailability, and we may need to reset environments. Do not use the Beta as your only store of any content, and do not rely on it for anything business-critical, including time-sensitive publishing you cannot afford to fail.

S3.5 Publishing to your live accounts

The Beta publishes to your real social media accounts, and posts sent through it are real, public and not reversible by us. You are responsible for reviewing what you schedule and publish, and for any consequence of publication (section 8). This applies with particular force to any feature that sends content without your prior review (9.4).

S3.6 Feedback

We would like your feedback and you are encouraged to give it, but you are not obliged to. Where you do, section 10 applies: you grant us a perpetual, irrevocable, royalty-free right to use it without obligation or attribution. Do not include in feedback anything confidential to you or to a third party that you do not want us to be free to use.

S3.7 Confidentiality of the Beta

Unless we say otherwise in writing, the Beta and any non-public information about it, including unreleased features, performance, and defects, is our confidential information under section 16. You may discuss your own experience of using Leap publicly; you may not publish benchmarks, screenshots of unreleased features, or details of defects without our written consent. This obligation ends when the relevant feature is publicly released.

S3.8 Fees during the Beta

Where the Beta is free, we may withdraw it or begin charging at the end of the Beta, on notice, and you are under no obligation to continue.

Where you are paying during the Beta, the Fees and the terms of section 6 apply, except that: your rights in respect of Service quality are as set out in this Schedule; and if we materially reduce or remove a feature you are paying for, you may cancel and receive a pro-rata refund of prepaid Fees for the unused period. That is your sole remedy for a Beta change, without prejudice to 20.1 and Schedule 1.

Beta pricing is not a commitment to future pricing. We will tell you before the Beta ends what the general-release price will be, and you may cancel before it takes effect.

S3.9 Ending the Beta

We may end the Beta, or your participation in it, at any time and for any reason, on notice. On the end of the Beta we will either transition you to the generally available Service on the then-current terms and pricing, having told you in advance, or terminate under section 18, in which case you will have at least 30 days to export your content and we will refund prepaid Fees for the unused period.

S3.10 What this Schedule does not do

For the avoidance of doubt, this Schedule does not: exclude or limit liability that cannot be excluded by law (20.1); reduce a consumer's statutory rights (Schedule 1); reduce our data protection obligations under the DPA and applicable law, which apply in full during the Beta; or reduce our commitments in respect of illegal content and user safety (section 12).